mk99 Privacy Policy

1. Introduction & Scope of Application

mk99 ("we", "us", or "platform") provides a safe and reliable online entertainment service for users in Bangladesh. When you use our website, create an account, or access any of our services, you provide certain information. This privacy policy explains clearly how that information is handled.

This policy applies to all mk99 services, pages, and applications. By continuing to use the platform, you are considered to have fully accepted the terms of this policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

We place the highest importance on data security. Your data is kept secure through SSL encryption and other technical protective measures. mk99 respects your privacy and is committed to ensuring fair play.

1.1 Who This Policy Applies To

This privacy policy applies to the following individuals:

• Anyone visiting the mk99 website
• Users with a registered and active account on mk99
• Anyone who has contacted or wishes to contact our customer support
• Anyone who has completed a transaction via bKash, Nagad, Rocket, Upay, or bank transfer

2. What Information We Collect

mk99 collects only the information that is necessary to deliver services properly and to improve your experience. The categories of information collected are described in detail below.

2.1 Information You Provide Directly

Information you provide directly during account registration and use of services:

• Full name and identifying information
• Email address
• Mobile number (for verification and transactions)
• Date of birth (for age verification — to confirm 21+)
• Payment method details (bKash/Nagad/Rocket/Upay number or bank account details)
• Address and location information (where applicable)

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Session logs, page visits, and access times
• Gaming activity and betting history
• Cookies and similar tracking technologies (see details below)

3. Purpose of Use of Collected Information

mk99 uses your information only for the legitimate purposes listed below. Your information is never sold or transferred to any third party for commercial gain.

4. Cookies & Tracking Technologies

The mk99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your browsing experience and help the platform function correctly.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, perform security checks, and support the basic functionality of the website. These cannot be disabled.
• Analytical Cookies: Used to understand how users interact with our platform — this information is stored in anonymous and aggregated form.
• Functional Cookies: Used to remember your preferences such as language settings and other personal configurations.

4.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of our service to not work correctly, particularly login and transactions.

5. Sharing Information with Third Parties

mk99 does not sell your personal information or transfer it to any third party for commercial purposes. However, information may be shared in the limited circumstances described below.

5.1 When Information May Be Shared

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and relevant banks to complete transactions.
• Technology Service Providers: With selected partners for hosting, cybersecurity, and infrastructure maintenance — also under strict confidentiality obligations.
• Legal Obligations: Required information may be provided on the basis of a court order or lawful direction from a competent authority.
• Fraud Prevention: With relevant authorities to address serious fraudulent activity and cybercrime.

6. Data Security Measures

mk99 has implemented both technical and organisational measures to keep your information secure. Our platform is committed to providing a safe and reliable service.

6.1 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to fulfil legitimate service-related requirements. When an account is closed, a process is in place to review and delete data, although some information may be retained for a set period due to legal obligations.

7. Your Rights & Controls

As a mk99 user, you have the following rights over your personal information. Contact us at any time to exercise these rights.

• Right to Access: You may request a copy of the information mk99 holds about you.
• Right to Correction: You may request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, although information required to meet legal obligations may not be possible to delete.
• Right to Restrict Processing: In certain circumstances you may ask that the processing of your information be restricted.
• Right to Object: You may object to marketing communications or certain types of processing.
• Right to Data Portability: You may request your information in a structured digital format.

7.1 How to Exercise Your Rights

Contact our support team to exercise any of the rights above. We provide 24/7 support in Bengali and your request will be processed as quickly as possible. Please include account-related information with your request for identity verification purposes.

8. Protection of Minors' Information

mk99 explicitly does not provide services to anyone under the age of 21 and does not collect any information from them. Our platform is for users aged 21 and above only.

Age is verified during the registration process. If a user registers by providing a false age and this is subsequently proven, the account will be closed immediately and any collected information will be securely deleted.

9. Policy Changes & Updates

mk99 may review and update this privacy policy from time to time. Amendments may be made due to an expansion of services, adoption of new technologies, or changes in law.

9.1 Notice of Changes

• For significant changes, advance notice will be sent to your registered email address.
• The updated policy will be published on this page with the effective date clearly stated.
• Continued use of the platform after a policy update will be considered acceptance of the new policy.

9.2 Previous Policy

If you wish to view a previous version of the policy or have any questions about it, please contact our support team. We will assist you to the best of our ability.

10. Contact Us

You can contact us with any questions, concerns, or requests to exercise your rights regarding this privacy policy. The mk99 support team is available 24/7 in both Bengali and English.

Your privacy matters greatly to us. mk99 is always committed to earning and maintaining your trust as a safe and reliable platform. Please let us know about any privacy-related concerns — we will respond as quickly as possible.