A Guide to Responsible Gambling at mk99
mk99 is always here to support safe entertainment. Use deposit limits, time limits, and self-exclusion features to keep your gaming healthy.
Gambling — Entertainment, Not Addiction
mk99 believes that online gaming and betting should be an enjoyable and safe experience. However, sometimes people lose control even while having fun. That is why we place the highest importance on our responsible gaming policy.
Gambling is an adult form of entertainment — not a solution to financial problems. At mk99, we encourage every player to maintain control over their budget, time, and emotions. When gaming stops being fun and starts feeling like a burden, it is time to seek help.
Our platform follows SSL encryption and fair play standards. Your account, funds, and personal information are fully protected.
6 Tools from mk99 to Keep You Safe
Use these features at any time to stay in control of your gaming experience.
Deposit Limits
Decide in advance how much you will deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.
Session Time Limit
Receive an automatic alert after playing for a set amount of time, or have your session end automatically — set it however you prefer.
Cooling-Off Period
Take a temporary break from 24 hours up to 30 days. During this time no betting can be done on your account, but your balance remains safe.
Self-Exclusion
If you feel a short break is not enough, choose a long-term self-exclusion. It is possible to close your account completely for 6 months or more.
Loss and Win Limits
Your session will stop automatically once you have lost a set amount. This reduces the risk of placing excessive bets out of emotion.
Age Verification
Identity is verified at the time of registration on mk99. No one under 21 is allowed to open an account — that is our commitment.
Recognizing the Signs of Problem Gambling
Problem gambling does not always appear suddenly — habits form gradually. If any of the signs below apply to you, it is time to seek help now.
These signs are not marks of weakness — recognizing them and asking for help takes courage. mk99 is always by your side.
- You find yourself thinking about betting more to recover lost money — with the attitude of "one win and everything will be fine."
- You are neglecting or not giving time to family, friends, or everyday responsibilities because of gaming.
- The amount you bet keeps increasing, yet you no longer feel the same excitement.
- When told to stop playing, you feel restless, irritable, or uncomfortable.
- You are taking on debt, dipping into savings, or borrowing money from family or friends to play.
- You have tried repeatedly to quit gambling but have not been able to.
- You are hiding your gambling from family or people close to you.
Help Yourself — 5 Practical Steps
Recognizing the problem is half the work done. mk99 is always ready to help with the rest.
Set a Budget
Write down how much you will spend on entertainment each week or month. Do not go beyond that amount. Setting a deposit limit makes it easier to protect yourself.
Set a Time Limit
Allocate a fixed amount of time for gaming. Use a clock or your phone's timer — turning on the time-limit feature helps you stay in control.
Take Breaks
Taking short breaks is better than playing for a long stretch at a time. Use the cooling-off period — clear your head and come back fresh.
Tell Someone You Trust
Let a family member or a trusted friend know about your gaming habits. Their support and oversight is often the most effective protection.
Seek Support
If you cannot manage on your own, reach out to us via mk99's live chat or email. Our support team is available 24/7 and ready to talk in Bengali.
Self-Exclude
If you feel a temporary break is not working, apply for long-term self-exclusion. It is completely free and takes effect immediately.
Need Help? mk99 Is Always Ready
For any issue related to responsible gaming — setting a deposit limit, requesting self-exclusion, or just having a conversation — our support team is available 24 hours a day, 7 days a week.
Support is available in both Bengali and English. No question is too small, and no problem should be ignored.
Contact Us
Q&A on Responsible Gaming
Play safely,
play with joy
Every game at mk99 is an entertainment experience. Browse our game categories or visit the FAQ page for more information.