mk99 Platform Terms & Conditions

1. Introduction & Applicability

Welcome to the mk99 platform ("Platform", "Site"). These Terms and Conditions ("Terms") form a binding legal agreement between mk99 ("we", "Company") and you ("User", "Player").

By registering an account on this platform, you are considered to have fully read, understood, and accepted these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

All services at mk99 are operated for entertainment purposes only. By accessing the site and using its services, the user confirms that they are aware of and responsible for their own legal situation.

2. Eligibility & Age Requirement

The following conditions must be met to open an account and use services on the mk99 platform:

3. Account Management

3.1 Registration Process

To open an account at mk99, provide accurate personal information. A verification process may be required after registration. It is the user's responsibility to submit the necessary documents — such as a national identity card — in a timely manner.

3.2 Account Suspension & Cancellation

mk99 reserves the right to suspend or permanently cancel an account in any of the following circumstances:

• Any clause of these Terms is violated
• False or misleading information is provided
• Fraudulent or irregular activity is conducted on the platform
• An attempt is made to operate multiple accounts
• Evidence of bonus abuse is found

3.3 Voluntary Account Closure

Any player may close their account on their own initiative. Contact [email protected] directly for assistance with this. If you wish to close your account for responsible gaming reasons, please visit our Responsible Gaming page.

4. Financial Transactions

mk99 makes it easy to complete deposits and withdrawals through Bangladesh's popular payment methods.

4.1 Accepted Payment Methods

The following payment methods are currently accepted on the platform: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch Bangla Bank, Islami Bank, and other major Bangladeshi banks).

4.2 Deposit Terms

The minimum deposit amount is ৳300 (applicable to all payment methods). Deposits are generally credited to the account quickly after completion, though bank transfers may take a little longer.

4.3 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take 15 minutes to 2 hours to process. Identity verification may be required before a withdrawal is completed.

• Withdrawal requests must be made to the same payment method used for the deposit.
• Winnings from bonuses must meet wagering requirements before withdrawal.
• mk99 reserves the right to review any withdrawal request.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

New members can receive a 150% welcome bonus on their first deposit, up to ৳5,000. For example: a ৳1,000 deposit earns a ৳1,500 bonus for a total balance of ৳2,500; or a ৳8,000 deposit earns a ৳5,000 bonus for a total balance of ৳13,000.

5.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. The wagering requirement is 25 times the bonus amount — calculated on the bonus amount only, not on the combined total of deposit and bonus.

5.3 General Bonus Rules

• Each bonus offer may have its own terms, which will be stated in the offer details.
• Bonuses are only usable on games designated by mk99.
• Attempting to abuse bonuses or collect bonuses through multiple accounts will result in account cancellation.
• mk99 reserves the right to modify or cancel any bonus offer.

6. VIP Program

mk99's VIP program has four tiers. Users can advance to higher tiers through regular play.

7. Game & Betting Rules

7.1 Game Operation

All games available on mk99 are operated by third-party game provider software. Game results are determined through Random Number Generator (RNG) technology, which is fair and verifiable.

7.2 Finality of Results

If a technical error occurs during a game, mk99 reserves the right to void that round and, where applicable, refund the wagered amount. Incorrect figures or results displayed due to a technical error are not binding on mk99.

7.3 Sports Betting

Bets can be placed on various types of markets in the sports betting section. If an event is postponed or cancelled, the bet will be handled in accordance with mk99's established policy. mk99 has the right to confirm all odds and results.

7.4 Responsible Betting

mk99 encourages all users to play responsibly. Play within your means and enjoy it as entertainment. Visit our Responsible Gaming page for more details.

8. Prohibited Activities

The following activities are strictly prohibited on the mk99 platform and will result in immediate account suspension or cancellation:

• Attempting to gain an advantage through fraud, deception, or any other dishonest means
• Playing games or placing bets using automation software, bots, or scripts
• Using the platform for money laundering or any illegal financial activity
• Attempting to abuse bonuses by creating multiple accounts
• Attempting to exploit the platform's security systems or software vulnerabilities
• Attempting to access another user's account without authorization
• Threatening, harassing, or behaving abusively toward other users on the platform

If any of the above activities are detected, all balances in the relevant account may be forfeited and the matter may be reported to the relevant authorities.

9. Privacy & Data Protection

mk99 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

Your personal information is used solely for the purpose of providing services. mk99's privacy policy applies to any sharing of information with third parties. Visit our Privacy Policy page for more details.

Cookie use: mk99 uses cookies to improve service quality. By using the platform, you consent to the cookie policy.

10. Limitation of Liability & Dispute Resolution

10.1 Limitation of Liability

mk99 is not responsible for:

• Disruption to a game or betting session caused by an internet connection failure
• Delays or errors on the part of a third-party payment provider
• Losses resulting from a user's own negligence in securing their account
• Any consequences arising from the user's own legal situation

10.2 Dispute Resolution

For any dispute or complaint, first contact our customer support team at [email protected]. Our team provides assistance 24/7 in both Bengali and English.

Every complaint will be reviewed carefully and we will endeavour to resolve it as quickly as possible. Immediate assistance is also available via live chat if needed.

10.3 Changes to Terms

mk99 reserves the right to modify these Terms at any time. We will endeavour to notify users of significant changes. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

11. Support & Contact

You can contact us for any questions or clarifications regarding these Terms: